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Unformatted text preview: Work Record The work that is being done to resolve a Service Request. Configuration This is information about software configuration for the client and the equipment it goes in. Optional entities. EquipType Classification of the equipment ComponentType Classification of the equipment component....
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This note was uploaded on 11/23/2010 for the course PROJECT MA PM586ON taught by Professor Gloriadurham during the Spring '09 term at Keller Graduate School of Management.
- Spring '09