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Unformatted text preview: Uses Manually Resolve Ser vice Request Uses Enter Work Record Uses Aut omatically resolve ser vice request Uses Resolve Ser vice Request Enter New Client Enter Ser vice Request. View unresolved Request/histor y. Receptionist/bookkeeper Client Time Technician Management Check-in I nventor y Enter/Edit Equipment type Enter/Edit Component Type Enter New Equip Enter Component infor mation Enter Configuration I nfo. View I nstalled Components View Software Configuration I nfo. Employee Irene Sallons Millstones 3-4 Use-Case-Glossary Use-Case-Name Use-Case-Description Participating Actors and Roles Enter Service Request This use case describes the event of creating a new service request Client, Technician, Receptionist/bookkeeper Enter Work Record This use-case describes the event of a technician entering new work done related to a service request, including time to be used for time and billing. Technician Enter Component Information This allows techs to see components and its information Receptionist/bookkeeper, Technician Check In Inventory This is to describe the new inventory that is being check-in Receptionist/bookkeeper View Unresolved Requests/History This describes the event of viewing a list of unresolved requests. Clients can only see theirs. The tech can only see his/hers. Management see his/hers....
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- Spring '09
- Business, service request, unresolved Service Requests