STATS IV class notes Quality and Strategy Tuesday October 5, 2010

STATS IV class notes Quality and Strategy Tuesday October 5, 2010

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Quality and Strategy An operations manager’s objective is to build a total quality management system that identifies and satisfies customers needs *working as a team Supllier to customer sevices Material flow We need a system A total quality system Managing quality supports differentiation, low cost, and response strategies Quality helps firms increase sales and reduce cost Building a quality organization is a demanding task *higher The response to the market need Actually improve response time Quality actually helps reduced cost Better quality products custom made clothes Higher cost Total quality management system Plan better Quality management Not only improve your self but lower your cost TWO WAYS TO IMPROVE QUALITY 1. Sales Gain Via a. Improve response b. Flexing pricing c. Improved reputation
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2. Reducing Costs vua a. Increased productivity b. Lower rework and scrap costs c. Lower warranty costs Change your infastructure The Flow Of Activities Organizational Practices
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STATS IV class notes Quality and Strategy Tuesday October 5, 2010

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