Week 2 Buiness Model part 2-3 - Critical Success Factors...

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Unformatted text preview: Critical Success Factors Stakeholders Top Management Vision Strategy Mission Middle Management First-Line Management Planning Organizing Directin g Controllin g E X T E R N A L I N T E R N A L Economic Social Technologica l Politica l Marketin g Finance Human Resources Operations Critical Success Factors (Indicators of Business Success) Achieving financial performance Meeting customer needs Providing value - quality products at a reasonable price Encouraging innovation and creativity Gaining employee commitment Critical Success Factors Stakeholders Top Management Vision Strategy Mission Middle Management First-Line Management Planning Organizing Directin g Controllin g E X T E R N A L I N T E R N A L Economic Social Technologica l Politica l Marketin g Finance Human Resources Operations The External Environment and Its Impact on the Business Characteristics dynamic complex and global uncontrollable 1.13 P.E.S.T. Model Political Forces Government and Legal System...
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Week 2 Buiness Model part 2-3 - Critical Success Factors...

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