Chapter 8

Chapter 8 - Manter 1 Chapter 8 Chapter 8 Management...

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Manter 1 Chapter 8 Chapter 8 – Management, Leadership, and the Internal Organization Management – process of achieving organization objectives through people and other resources. Top Management – managers at the highest level of the management pyramid who devote most of their time to developing long-range plans for their organizations. Middle Management – second tier in the management pyramid that focuses on specific operation within the organizations. Supervisory Management – first-line management; includes positions such as supervisor, line manager, and group leader; responsible for assigning nonmanagerial employees to specific jobs and evaluating their performance every day. Technical Skills – manager’s ability to understand and use techniques, knowledge, and tools and equipment of a specific discipline or department. Human Skills – interpersonal skills that enable a manager to work effectively with and through people; the ability to communicate with, motivate, and lead employees to accomplish assigned activities. Conceptual Skills – ability to see the organization as a unified whole and to understand how each part interacts with others. Planning – process of anticipating future events and conditions and determining courses of action for achieving organizational objectives. Organizing – process of blending human and material resources through a formal structure of tasks and authority; arranging work, dividing tasks among employees, and coordinating them to ensure implementation of plans and accomplishment of objectives. Directing – guiding and motivating employees to accomplish organizational objectives. Controlling – the function of evaluating an organization’s performance to determine whether it is accomplishing its objectives. Vision – perception of marketplace needs and methods an organization can use to satisfy them. Strategic Planning – process of determining the primary objective of an organization and then adopting courses of action and allocating resources to achieve those objectives. Tactical Planning – plans designed to implement the activities specified by strategic plans. Operational Planning – detailed standards that guide implementation of tactical plans.
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Manter 2 Chapter 8 Contingency Planning – plans that allow a firm to resume operations as quickly and as smoothly as possible after a crisis while openly communicating with the public about what happened. Planning at Different Management Levels Primary Type of Planning Managerial Level Strategic Top Management Tactical Middle Management Operational Supervisory Management Contingency Primarily top management, but all levels contribute Mission Statement – written explanation of an organization’s business intentions and aims. SWOT Analysis – method of assessing a company’s internal strengths and weaknesses and its
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Chapter 8 - Manter 1 Chapter 8 Chapter 8 Management...

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