presentaion - Hello everyone My name is Trung today I would...

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Hello everyone. My name is Trung, today I would like to present the solutions to improve customer satisfaction and employee productivity. Lacking of management skills and employees is always a serious problem in many restaurants. We only have three employees at the restaurant on Sunday. As you know, Sunday is always the busiest day of the week, several customers could not wait and they decide to leave. Therefore our sales have gone down extremely. I believe many of us have faced this problem, and you may want to know the solution for it. Therefore, I hope you can learn something new today to improve customer satisfaction and employee productivity. I have investigated this problem by taking customer survey, what do they think about our service on Sunday. I also observed the amount of customer at the restaurant on different day of the week compare to Sunday. And I also interviewed the employees to understand more about the situation of the problem, why customer are complaining about our
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This note was uploaded on 12/01/2010 for the course BUSINESS 16515 taught by Professor Antonycorte during the Spring '09 term at UChicago.

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presentaion - Hello everyone My name is Trung today I would...

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