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Best Practices Manual 2 Running head: BEST PRACTICES MANUAL Best Practices Manual Anna Thomas University of Phoenix
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Best Practices Manual Demonstrating Communication Skills Communication is the act of exchanging information (Rue 2004) . Giving clear guidance is an important part of a manager’s job. You use communication skills to teach and motivate the employees. Communication is used also to guide employees to do productive and efficient work. Ways to communicate: Face to Face Telephone Information written/emails and memos Formal written/reports and letters Communication skills help supervisors with appraisals, coaching and team development (Lamb 2006). When communicating, it is important to have self disclosure to keep a professional manner. A manager shouldn’t play favorites with employees; share too many personal feelings or thoughts (Lamb 2006). It is important to keep the work environment harmonious, use clear concise language to prevent confusion (Lamb 2006). Offer constructive criticism and positive feedback. Feedback helps employees understand what needs to be bettered and what is doing well. Good listening is also effective in communication. A manager should search for value in listening to the employee to become interested and to show interest. Understanding the feedback during listening is important before you respond, restate the information being told to you than respond (Lamb 2006). Using the right listening and communicating skills will benefit and provide better effectiveness if done in a positive and professional manner. Demonstrating Effective Orientation and Training Methods Job analysis is done by human resources specialists for recruitment selections. Recruiting Selecting Orienting Training A company generally recruits by emails, memos, fliers, and news papers (Rue 2004).
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Selecting, human resources chooses employees for certain jobs by using aptitude tests, back ground checks, education etc. Orienting is how you inform the new employees about rules and procedures of the work place. Managers usually give out manuals, handbooks and documents that recite the policies, the documents are for the employees to sign to acknowledge that they have read the policies. Training the manager or a long time employee gives instructions and shows how to do jobs. There are several types of on the job training methods. Some of these methods are Job rotation, vestibule training, apprentice training, classroom training, programmed instruction, and computer assisted instruction, etc (Rue 2004). There are certain steps for a manager to follow for the training to be effective. First get the new employee ready to learn. Talk to the trainee about their goals for the job and what is expected of them. Explain the process of the job. You break the process down into basic steps. These steps are major tasks that describe the job. Watch the
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This note was uploaded on 11/30/2010 for the course BUS 210 XACC 280 taught by Professor Veilleux during the Spring '10 term at University of Phoenix.

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