Module 4 Lecture 7

Module 4 Lecture 7 - Module 4: Management of Organizations...

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Module 4: Management of Organizations Professor Cristina Banks banks@haas.berkeley.edu Office Hours: Wednesday 2-4 @ F526
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Managing and Improving Job Performance The Performance Equation. Performance Measurement. Performance Management. Diagnosing Performance Problems. Exercise.
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The Performance Equation Performance = f (Ability X Motivation)
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What Should Be Measured Performance is whatever the organization cares about: “Job Behaviors” “Work Outcomes”
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Waiter/Waitress Work Outcomes Gets order right Gets order to customers within 15 minutes. Job Behaviors Greets customers and asks for drink order within 2 minutes of sitting down. Checks on customers’ satisfaction with food after it is served. Asks for interest in dessert or coffee at end of meal.
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Performance Measurement Evaluating how well people perform in the job : Objective measures Subjective measures Result: Knowing at what level a person is performing.
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Module 4 Lecture 7 - Module 4: Management of Organizations...

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