CHAPTER 1 - Chapter 1 Communicating at Work 1 Global...

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Chapter 1 Communicating at Work 1. Global communicators will probably be most successful if they a. learn to speak the language of the country with which they will be doing business. b. study as many books as possible to learn about the culture of the people with whom they will be doing business. c. learn to be sensitive and flexible in dealing with individuals from other cultures. d. take a class in world religions to prepare them for doing business abroad. REF: p. 3 2. Noteworthy changes in today’s dynamic workplace revolve around a. union participation and regulation. b. processing and communicating information. c. taxes and government controls. d. clothing and dress codes. REF: p. 3 3. Among the most significant difficulties in doing business in far-flung countries is dealing with people who a. live in different time zones. b. are similar in most respects except for language c. differ from you in customs, lifestyles, and religion. d. use different equipment and technology in conducting business. REF: p. 3 4. One important reason that North American companies are expanding into global markets is that a. local markets are experiencing excellent sales. b. communication and transportation systems have improved. c. the local workplace is becoming more diverse. d. the population of North America is decreasing. REF: p. 3 5. Many businesses today are flattening their management hierarchies. This flattening means that a. information must flow through more layers of management. b. it takes longer to make decisions. c. management hierarchies are more authoritarian than ever before.
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d. employees at all levels need excellent communication skills. REF: p. 3 6. Which of the following communication technologies allows business people to conduct meetings with associates around the world? a. Teleconferencing and videoconferencing b. E-mail c. Fax machines d. Presentation software REF: p. 4 7. Amanda’s boss has referred to her as a knowledge worker. Amanda, therefore, knows that she will be evaluated based on her ability to a. get along with others. b. prepare professional documents. c. learn. d. communicate with clients. REF: p. 6 8. Your new boss wants you to be able to think critically. You must, therefore, be able to a. make decisions very quickly. b. have opinions and ideas that are backed by reasons and evidence. c. use decision-making software. d. give good constructive criticism to your colleagues. REF: p. 6 9. As employees move up the career ladder, a. technical skills become more important than oral and written communication skills. b. ability to use a computer becomes more important than technical skills. c. ability to use a computer becomes more important than oral and written communication skills. d.
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This note was uploaded on 12/03/2010 for the course JMSB 212 taught by Professor Michael during the Fall '10 term at Concordia Canada.

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CHAPTER 1 - Chapter 1 Communicating at Work 1 Global...

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