CHAPTER 2 - Chapter 2 Communicating in Small Groups and...

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Chapter 2 Communicating in Small Groups and Teams 1. The reasons that organizations form teams are that teams usually make better decisions, respond faster, increase productivity, and a. collaborate in team-based written and oral presentations. b. are proficient in using technology. c. experience less hostility among team members d. achieve greater “buy-in.” REF: p. 28 2. When team members are separated by geography, time zones, and cultures, they must work especially hard to develop. a. the most up-to-date e-mail and voice mail systems. b. understanding, commitment, and trust. c. excellent payroll and benefit packages. d. human resources and legal support program. REF: p. 29 3. Sam is a member of the accounting department, and he and his colleagues have been assigned indi- vidual tasks by their manager. Sam and his colleagues are considered to be a a. team. b. group. c. virtual team. d. self-directed team. REF: p. 29 4. Melanie is part of a team that is working to come up with a marketing plan for a new product. Team members are spread all over the country and don’t meet in person. Instead, they use software that al- lows them to meet at a distance to collaborate on the project. Because members use technology to stay connected, Melanie is part of a a. team. b. group. c. virtual team. d. self-directed team. REF: p. 29 5. Which of the following statements most accurately describes a self-directed team?
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a. A self-directed team requires a manager’s approval for decisions. b. The members of a self-directed team cannot hire, fire, and discipline their own members. c. A self-directed team is least effective in solving problems that require people with differ- ent skills to work together. d. The members of self-directed team are able to complete jobs on their own with little or no supervision. REF: p. 29 6. The phase of team development most likely to bring out conflict is the __________ stage. a. forming b. storming c. norming d. performing REF: p. 30 7. In the __________ phase of team development, tension subsides, roles clarify and information begins to flow between members. a.
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CHAPTER 2 - Chapter 2 Communicating in Small Groups and...

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