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Unformatted text preview: 1) Is the company hiring enough minorities to prevent adverse impact? 2) What kinds of attributes are being considered when recruiting? 3) People from different places bring new ideas and help growth and development 4) Hours of training attended per employees a) Employee motivation b) Employee job skill levels c) Employee Productivity 1) What means are being used for motivation? (Incentives, benefits, etc.) 2) How well is the employee trained to tackle on different tasks 3) Does the employee have enough training to produce good quality work 5) Customer satisfaction a) Employee customer service aptitude b) Ratio: Satisfied vs. unsatisfied customers c) Cost of keeping customers happy 1) See how employees react to what kind of customers 2) Have access to see the percentage of happy customers to either continue or change 3) How much refunds/discounts are being given to customers to keep them happy?...
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- Fall '10