Chapter #7 Assignment

Chapter #7 Assignment - C IS 102 Fundamentals of Customer...

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CIS 102 Fundamentals of Customer Service Chapter #7 Assignments Stephen Coates Jr Tuesday, August 17, 2010 Review Questions (21-34) 21. What are three benefits of having a clearly stated objective when designing and making presentations? Helps you determine if a presentation is needed, Focusing objectives and thoughts, and set and manage your audience’s expectations. 22.What do you need to know about your audience when designing and making presentations? Know what your target audiences knowledge, maturity level and why they are there . 23.True or False? Rehearsing a presentation involves memorizing every word you want to say. False 24.What are two ways to handle questions when making a presentation? Hold the bulk of questions for the end or answer a small number while in the middle just to keep the audience involved and alert. 25.True or False? Understanding how to do something is the same as actually doing it. False 26.What is business case?
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