Chapter #7 Summary - CIS 102 Fundamentals of Customer...

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CIS 102 Fundamentals of Customer Service Chapter #7 Notes and Chapter Summary Tuesday, August 17, 2010 Whether a person works for a small company or a large corporation, some business skills are useful and increasingly required. Many business skills relevant to technical professionals such as listening, communicating, and writing are basic business skills and can be learned on-the-job, through self-study, or in the classroom. These skills, along with skills such as customer service, process management, problem solving, project management, conflict management, and time management, are relatively universal and can be used regardless of a person’s chosen profession. Skills such as financial management and human resources management are also important and become more important as people advance in their careers. People working in a help desk hear day-in and day-out from customers who are having trouble using technology. As a result, they have a unique opportunity to support the goals
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