exam 1 study guide - ISM 3011 Fall 2010 Exam 1 study guide...

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ISM 3011 Fall 2010 Exam 1 study guide B10. ERP Benefits and costs Benefits o Integrate financial information o Integrate customer order information o Standardize and speed up manufacturing processes o Reduce inventory o Standardize human resource information Costs o Software cost o Consulting fees o Process network o Customization o Integration and testing o Training o Data warehouse integration and data conversion Core components and their basic functions 1. Accounting and finance a. Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. 2. Production and materials management a. Handle the various aspects of production planning and execution such as demand forecasting, product scheduling, job cost accounting, and quality control 3. Human resources a. Track employee information including payroll, benefits, compensations, and performance assessment, and assure compliance with legal requirements of multiple jurisdictions and tax authorities Incorporate what are known as “best practices”- Best practices are examples of something that is already working at another company/department/organization. Instead of re-engineering an entire process you should use the best practices that already exist. 1
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Standardizes processes and data Information systems silos – why sub-optimal? Information silos are sub-optimal because they create "silos" of information that is not easily shared between systems/processes/business functions. MyUCF is an example of a portal into an enterprise system . Chapter 5. IT Architectures Systems software : Controls how the various technology tools work together along with the application software Applications software : Used for specific information processing needs, including payroll, customer relationship management, project management, training and many others Operating systems (and utility software) vs. applications software Operating system software - controls the application software and manages how the hardware devices work together. o Utility software- provides additional functionality to the operating system Application software- used for specific information processing needs, including payroll, customer relationship management, project management, training, and many others.
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