exam_1_study_guide_for_ISM_3011 boom

exam_1_study_guide_for_ISM_3011 boom - ISM 3011 Fall 2010...

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ISM 3011 Fall 2010 Exam 1 study guide B10. ERP Benefits and costs - benefits Integrate financial information Integrate customer order information Standardize and speed up manufacturing processes Reduce inventory Standardize human resource information - costs Software costs Consulting fees Process rework Customization Integration and testing Data integration and conversion Core components and their basic functions - core components 1. Accounting and finance 2. Production and materials management 3. Human resource 1.Accounting and finance component – manages accounting data and financial processes within the enterprise with functions such as 1. general ledger, 2. accounts payable, 3. accounts receivable, 4. budgeting, and -And the accounting and finance module can also . . . track profit, forecast sales, manage cash flow 2. Production and materials management component - handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control asset management 1
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3. Human resource component – tracks employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities Extended ERP components include: Business intelligence- describes information that people use to support their decision making efforts. Customer relationship management-managing all aspect of customer relationship to increase customer loyalty and gain profit Supply chain management-management of flow between supply chain stages. E-business- conducting business on internet 1. E-business components include e-logistics and e- procurement E-logistics – manages the transportation and storage of goods E-procurement – the business-to-business (B2B) purchase and sale of supplies and services over the Internet 2
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Incorporate what are known as “ best practices ”. Best practices are examples of something that is already working at another company/department/organization. Instead of re-engineering an entire process you should use the best practices that already exist. Standardizes processes and data Information systems silos – why sub-optimal? Information silos are sub-optimal because they create "silos" of information that is not easily shared between systems/processes/business functions. MyUCF is an example of a portal into an enterprise system. Chapter 5. IT Architectures Systems software: controls how the various technology tools work together along with the application software Applications software: Used for specific information processing needs, including payroll, customer relationship management, project management, training and many others Operating systems (and utility software) vs. applications Software -operating systems software-controls the application software and manages how hardware devices work together.
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