STUDY GUIDE EXAM 1 MANAGEMENT OF INFORMATION SYSTEMS

STUDY GUIDE EXAM 1 MANAGEMENT OF INFORMATION SYSTEMS -...

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STUDY GUIDE EXAM 1 MANAGEMENT OF INFORMATION SYSTEMS B10 Enterprise Resource Planning Most common core ERP components that focus on internal operations 1. Accounting and finance 2. Production and materials management 3. Human resources Accounting and finance 1. Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. Production and materials management components 2. Handle the various aspects of production planning and execution such as demand forecasting, product scheduling, job cost accounting, and quality control Human resource components 3. Track employee information including payroll, benefits, compensations, and performance assessment, and assure compliance with legal requirements of multiple jurisdictions and tax authorities Most common extended ERP components 1. Business Intelligence - Describes information that people use to support their decision making efforts. The business intelligence components of ERP systems typically collect information used throughout the organization, organize it, and apply analytical tools to assist managers with decisions. 2. Customer Relationship Management - involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and organization’s profitability. CRM components provide an integrated view of customer data and interactions allowing organizations to work more effectively with customers and be more responsive to their needs
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3. Supply Chain Management- Help an organization plan, schedule, control, and optimize the supply chain from its acquisition of raw materials to the receipt of finished goods by customers 4. E-Business - means conducting business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners. Common ERP Benefits and Costs 1. Benefits (a) Integrate financial information (b) Integrate customer order information (c) Standardize and speed up manufacturing processes (d) Reduce inventory (e) Standardize human resource information (2) Costs (a) Software cost (b) Consulting fees (c) Process rework (d) Customization (e) Integration and testing (f) Training (g) Data warehouse integration and data conversion B2 Business Processes Business Processes 1. Customer facing processes - result in a product or service that is received by an organization’s external customer 2. Business facing processes - are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
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3. Process maps - the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structure sequence B15 Project Management Functions performed by project manager 1. Choosing strategic projects
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This note was uploaded on 12/07/2010 for the course ACG 3361, 4401 taught by Professor Goldwater,canada,judd,byrd,theniel during the Spring '10 term at University of Central Florida.

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STUDY GUIDE EXAM 1 MANAGEMENT OF INFORMATION SYSTEMS -...

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