Exam 2_Ch 10 - Ch10 Database: modules Modules: manu

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Ch 10 Database as the heart of the system : A central database is the heart of an ERP system Database: collects information from and feeds information into  all the ERP system’s individual application components called  “modules” Modules: include diverse business function like accounting,  manufacturing, marketing, and human resources.
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Core components 1.  Accounting and Finance Manage accounting data and financial processes within the enterprise  with functions such as general ledger, accounts payable, accounts  receivable, budgeting, and asset management Credit management feature is most useful feature 2.  Production and materials management Handles the various aspects of production planning and  execution such as demand forecasting, production scheduling,  job cost accounting, and quality control. 3 . Human Resources Tracks employee information including payroll, benefits,  compensation, and performance assessments, and assure  compliance with the legal requirements of multiple jurisdictions  and tax authorities. Extended components 1.  Business Intelligence Describes information that people use to support their decisions  making efforts. This component of an ERP system collects information  used throughout the organization, organizes it, and apply analytical  tools to assist managers with decisions Data warehouses are one of the most popular extensions to ERP  systems 2.  Customer relationship management
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Involves managing all aspects of a customer’s relationship with an  organization to increase customer loyalty and retention and an  organization’s profitability 3.  Supply Chain management Involves the management of information flows between and among  stages in a supply chain to maximize total supply chain effectiveness  and profitability  4.  E-Business Conducting business on the internet, not only buying and selling but  also serving customers and collaborating with business partners. 2 primary components of E-Business are: 1. E-logistics: manages the transportation and storage of goods 2. E-procurement: business-to-business purchase and sale of  supplies and services over the internet.  CRM (Customer Relationship Management)
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Involves managing all aspects of a customer’s relationship with an  organization to increase customer loyalty and retention and an  organization’s profitability SCM (Supply Chain Management) Involves the management of information flows between and among stages  in a supply chain to maximize total supply chain effectiveness and  profitability  
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