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test1ch1outline - Essentials of Business Processes and...

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Essentials of Business Processes and Information Systems Chapter One: Organizations, Business Processes, and Information Systems 1. THE MODERN GLOBAL BUSINESS ENVIRONMENT Terms to know: Global competition Information revolution Knowledge worker 1.1.Global Competition Evidence: products are rarely designed and produced entirely in one country Why has this shift occurred? National and international politics and policies; business advantages (less expensive labor) Who uses globalization? Everyone: Toyota, Apple Consequence: Increased competition; companies are no longer limited to their local markets Puts increased pressure on companies to be more efficient and productive, to tightly integrate their operations (can be spread across many geographic areas). 1.2.The Information Revolution The increased use of info and communication tech to create, deliver, and use info ICT: Information and Communication Technology Plays a role (enables, supports, encourages) in globalization (if used effectively) BUT if ICT doesn’t run smoothly, the entire organization is a shit show Knowledge workers: make a lot of decisions about the info they must constantly analyze 1.3.The Knowledge Worker One who uses ICT to create, acquire, process, synthesize, disseminate, analyze, and use info to be more productive Examples: Product manager; sales exec; production manager; financial analyst Work with both structured info and unstructured info from multiple sources Structured info: well defined and its source is known
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Unstructured info: not well defined or readily available Non routine. Ex: product managers speak to customers on a monthly basis for feedback (no meeting is about the same thing) Must work with multifunctional teams from different groups Employed in all parts of the company To be effective, must understand how, where, and why the underlying data are generated Essential data is often generated by coworkers Key skills: 1. Strategic Thinking (ability to see the big picture and how the org works as a whole) 2. Information Literacy (what, where, how to use info) 3. Communication and Collaboration (ability to work in teams) Task workers: perform routine, structured tasks, typically in a repeated manner Examples: customer service rep; purchasing/accounting clerks, insurance claims processor Only assigned one specific task in a single area—don’t work with other parts of the company Use info in a more specific way; have a narrow view of the overall business 1.4.Key Business Processes
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