Com440 - Com440 17:35 Hubbletelescope...

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Com440 17:35 Hubble telescope Context at Perkins & Elmer Time constraints Budget Restrictions o Project o Overall Change in Perkin-Elmer climate and mission Personality conflicts Bid Process NASA Engineers on site (3 vs. usual 20) Mistakes that occurred at Perkins & Elmer: Null contractor test- washer-Paint on the null contractor  Sleeplessness 1<>1.0 Let the little things go-Tea cup affair
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quality control really suffered! Mirror- fissures, sanding Budget estimates- lying No one listened to scott Different contruction locales o Optical lens Lucas’ leadership What were the macro communication failures at Perkin-Elmer during the Hubble  telescope project? Strategy: o Focus on “science” versus management o Quality planning and control o Used external linkages as partners o Re-evaluate deadlines o Budget integration Macro COM o Coordination:  scientists raising issues management didn’t want to hear o Problem prediction system o Reconnoitering: information seeking, exploring, finding out. MBWA: manage by walking  around
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o Feedback & action system o Information system o Open vs. closed climate FOR MONDAY: what would you work on first at Perkins and Elmer and why???  You can bullet point is or it can be a paragraph! TYPED!!!! 10/25/2010 Hubble telescope MACRO communication Construct (concept) Conceptual definition (identifying key parts) Operationalization (how measured)
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