Bus Policy - Final Case Presentation

Bus Policy - Final Case Presentation - FedEx Case Analysis...

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Fed Ex : Case Analysis Dr. Alfred Smith Business Policy 435AW TKO: Debarius Alfred Nicole Jenkins Donovan Monroe Jon-Alicia Palazzo Ernest Simms 1
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Table of Contents I. Current Situation of the Organization 3 II. Main Products/Services 6 III. Mission Statement/Vision Statement 7 IV.Objectives Strategies and Policies 10 V. Competitors 11 VI.Financial Ratio Analysis: 13 VII. SWOT Analysis 14 VIII. IFE/ EFE Opportunities & Threats (EFE Matrix) 25 Strengths & Weaknesses(IFE Matrix) 29 IX.Recommendations Revised Mission Statement 35 Recommendations 40 Strategic Implementation 42 X. Conclusions 44 2
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Current Situation of the Organization It is said that FedEx (also known as Federal Express) pioneered the modern air/ground express industry in 1971. FedEx turned corporate in 1998 and became FedEx Corporation in January 2000. FedEx headquarters is based in Memphis, Tennessee. FedEx’s main objective is to provide transportation, e-commerce and supply chain management services. FedEx operates in 4 segments: FedEx, FedEx Ground, FedEx Kinko’s, and FedEx Freight. FedEx Principal Officers are: Frederick W. Smith, Chairman, President and CEO Robert B. Carter, Executive Vice President, FedEx Information Services and CIO T. Michael Glenn, Executive Vice President, Market Development and Corporate Alan B. Graf Jr., Executive Vice President and CFO Christine P. Richards, Executive Vice President, General Counsel and Secretary. For the fiscal year of 2010, FedEx’s revenue was $34.7 billion. FedEx employs more than 280,000 team members worldwide and provides its services to more than 220 countries and territories, including every address in the United States. Within those countries it serves 375 airports supported with 684 aircrafts. FedEx’s ground, express, freight and expedited delivery service uses 80 thousand motorized vehicles. 3
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FedEx has many operating facilities. FedEx Express has 1,057 stations; 10 air express hubs. FedEx Ground has 32 ground hubs and over 500 pickup and delivery terminals. Its Freight facility has approximately 470 service centers and regular offices it has practically 2000 locations. The average daily volume for FedEx through express, ground freight and delivery services is 8 million shipments. The industry is labor intensive: average annual revenue per employee is $145,000. As a result of a strengthening worldwide economy, their outlook anticipates revenue growth in all reportable segments for the remainder of 2010. Management teams continue to examine additional cost reduction opportunities as they focus on optimizing their networks, improving their service offerings, enhancing the customer experience and positioning FedEx also intends to increase cash flow and financial returns by improving their operating margin. For 2010, there are only modest expectations of an increase in pension cost, as 2009 actual asset returns have substantially improved the funded status of the pension plans in spite of a continued
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This note was uploaded on 12/08/2010 for the course BUS 435 taught by Professor Smith during the Fall '10 term at Johnson C. Smith University.

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Bus Policy - Final Case Presentation - FedEx Case Analysis...

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