Organizational Behavior Final Project

Organizational Behavior Final Project - MT302 Final Project...

Info icon This preview shows pages 1–3. Sign up to view the full content.

MT302 Final Project 1 Unit Nine: Final Project Organizational Behavior (OB) is a distinct form of study that determines how groups and individuals behave in order to improve the effectiveness of an organization (Robbins & Judge, 2007). Customer service representatives who work in call centers have high volume calls, high turnover rate, and employee dissatisfaction. Companies can be more responsible by listening to employee needs and foster behavior change, employee motivation, workplace ethics, and good communication. In a previous position, executives established a strategy to increase job satisfaction for a diverse workforce by utilizing their ability to influence behavior through positive change (Robbins & Judge, 2007). The company increased employee accountability and compliance of business goals by releasing employees that showed continual unethical behavior, and hired additional employees from agencies that had prior knowledge and skills. They increased the effectiveness of management by re-training managers in traditional activities to increase people skills, better decision making techniques, and controlling of employees. The company offered advice on how to improve team- work to expediently process information through multiple departments, and how to manage conflict and disciplinary actions. By showing employees that that they were willing to make positive changes, the company temporarily decreased employee turnover, and increased job satisfaction (Robbins & Judge, 2007). The Organizational Behavior book summarizes motivation as the process in which individuals attain goals through intensity, persistence, and direction. The book states that the re- enforcement theory is the process of shaping desired behavior through punishment and or rewards (Robbins & Judge, 2007). According to the motivational hierarchy theory of Abraham Maslow, physiological, social, esteem, safety, and self-actualization are five needs that dominate
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

MT302 Final Project 2 all humans who strive for job satisfaction (Robbins & Judge, 2007). If these needs are met,
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.
  • Spring '10
  • AndreeSwanson
  • MT302 Final Project

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern