MET3 - MET#3 15:00 ,IVRsconnect

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MET #3 15:00 Speech Enabled Interactive Voice Response System Serves as a bridge btw ppl and computer data bases, IVRs connect  telephone users with info they need from any where at any time. Been around for more than a decade. Most IVR and transactions processing applications employ a touch tone or  dual tone multi-frequency (DTMF) user interface.   Used in a variety of applications (stock trades, account info and transactions,  ticket reservations, etc) speech Recognition Spectrum touch tone replacement o recognizes spoken letters and words that represent the keypad o “for checking press or say one” Directed Dialogue o Recognizes fairly simple words and phrases that are clearly enunciated o “would you like checking account or rate?” o you say “rate” Natural Language o Recognizes more complex phrases and sentences spoken in a  conversational manner o “what transaction would you like to perform?” o you say “transfer…. From checking to savings.’” History of IVR  Significant research and development by ARPA since the late 80s early discrete number recognition required careful enunciation and  separation.
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Continuous Speech Recognition can handle unbroken strings of words But, recognition of free-form conversation is not yet a reality
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  • Spring '08
  • Staff
  • natural language, Interactive voice response, IVR, dual tone multi­frequency, related  infrastructure IVR

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MET3 - MET#3 15:00 ,IVRsconnect

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