This preview shows page 1. Sign up to view the full content.
Unformatted text preview: ProFile 1 UNIT 12 Problem-solving
Although there are a great many problems
which might emerge in the workplace, if asked,
most managers will say that their biggest
problems concern dealing with people.
Anyone dealing with problem people in a
company needs to be very careful. There are a
number of factors which could eventually lead
to an angry confrontation and a more serious
situation developing. Areas which might cause
particular friction include personal issues such
as rudeness or unprofessional conduct, lack of
motivation and under-performance,
unauthorised use of company materials, and
bullying or sexual harassment.
There is a general framework for dealing with
these issues, which should help protect all
1 establish a clear code of conduct.
2 make sure that there is an independent third
party present at every discussion.
3 be specific about what you want to change.
Agree how this will be measured and
reviewed. Offer appropriate retraining or
4 outline the consequences of a failure to
5 document every discussion and require all
parties to sign.
6 stay calm and never make a decision in
7 stay within the law.
Other than people problems, strategic
concerns will occupy a lot of management
time. There are a number of useful techniques
that may be used to help staff who are under
pressure in this way. Firstly, brainstorming,
which is a group-based technique for
generating a lot of ideas quickly. The
advantage of brainstorming, and writing down See the ProFile Student’s site: www.oup.com/elt/profile any idea no matter how fanciful or ridiculous,
is that people tend to reject many new ideas
out of hand. For example, someone might
reject an idea because it came from the mouth
of another person they dislike. A further way
round this is to brainstorm ideas individually
and write them down anonymously. It aims to
get people thinking ‘laterally’, or ‘outside the
box’. A noted specialist in this field with many
original creative thinking ideas is the Maltese
writer, Edward De Bono.
STR ATEGIC PROBLEM-SOLVING
Sometimes, we may wish to take a cool look at
our organization, the difficulties it faces, and
the broader business environment in which it
finds itself. To do this, we can perform a
SWOT and PEST analysis.
This is an effective tool for analysing the
performance of a company. Within a four-box
matrix the subject’s inherent Strengths and
Weaknesses are discussed, as well as the
Opportunities it could grasp and the Threats it
faces. Very often the subject of this analysis is a
No business operates in a vacuum, which is
where a PEST analysis comes in useful. PEST
analysis considers Political, Economic, Social,
and Technical factors which form the
environment within which businesses operate.
PEST therefore concentrates in greater depth
on the opportunities and threats of the SWOT
analysis. Photocopiable © Oxford University Press ...
View Full Document
This note was uploaded on 12/12/2010 for the course RBS BCN taught by Professor Dekoe during the Spring '10 term at Rotterdam Business School.
- Spring '10