problem.solving - ProFile 1 UNIT 12 Problem-solving...

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Unformatted text preview: ProFile 1 UNIT 12 Problem-solving Although there are a great many problems which might emerge in the workplace, if asked, most managers will say that their biggest problems concern dealing with people. PEOPLE PROBLEMS Anyone dealing with problem people in a company needs to be very careful. There are a number of factors which could eventually lead to an angry confrontation and a more serious situation developing. Areas which might cause particular friction include personal issues such as rudeness or unprofessional conduct, lack of motivation and under-performance, unauthorised use of company materials, and bullying or sexual harassment. There is a general framework for dealing with these issues, which should help protect all parties involved: 1 establish a clear code of conduct. 2 make sure that there is an independent third party present at every discussion. 3 be specific about what you want to change. Agree how this will be measured and reviewed. Offer appropriate retraining or counselling. 4 outline the consequences of a failure to change. 5 document every discussion and require all parties to sign. 6 stay calm and never make a decision in anger. 7 stay within the law. CREATIVE PROBLEM-SOLVING Other than people problems, strategic concerns will occupy a lot of management time. There are a number of useful techniques that may be used to help staff who are under pressure in this way. Firstly, brainstorming, which is a group-based technique for generating a lot of ideas quickly. The advantage of brainstorming, and writing down See the ProFile Student’s site: www.oup.com/elt/profile any idea no matter how fanciful or ridiculous, is that people tend to reject many new ideas out of hand. For example, someone might reject an idea because it came from the mouth of another person they dislike. A further way round this is to brainstorm ideas individually and write them down anonymously. It aims to get people thinking ‘laterally’, or ‘outside the box’. A noted specialist in this field with many original creative thinking ideas is the Maltese writer, Edward De Bono. STR ATEGIC PROBLEM-SOLVING Sometimes, we may wish to take a cool look at our organization, the difficulties it faces, and the broader business environment in which it finds itself. To do this, we can perform a SWOT and PEST analysis. SWOT This is an effective tool for analysing the performance of a company. Within a four-box matrix the subject’s inherent Strengths and Weaknesses are discussed, as well as the Opportunities it could grasp and the Threats it faces. Very often the subject of this analysis is a company. PEST No business operates in a vacuum, which is where a PEST analysis comes in useful. PEST analysis considers Political, Economic, Social, and Technical factors which form the environment within which businesses operate. PEST therefore concentrates in greater depth on the opportunities and threats of the SWOT analysis. Photocopiable © Oxford University Press ...
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This note was uploaded on 12/12/2010 for the course RBS BCN taught by Professor Dekoe during the Spring '10 term at Rotterdam Business School.

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