The quality movement incorporates measuring and

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Unformatted text preview: n children’s toys. The quality movement incorporates measuring and improving quality at every stage of production rather than leaving it to the end of the production process. The adoption of total quality processes requires the adoption of a different philosophy. Workers at every level are encouraged to take responsibility for quality instead of leaving checks on quality to a stage at the end of the process. The Japanese have been the leaders in this area, although ironically, the American W. Edwards Deming was an early business guru in this area. See the ProFile Student’s site: www.oup.com/elt/profile Photocopiable © Oxford University Press...
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This note was uploaded on 12/12/2010 for the course RBS BCN taught by Professor Dekoe during the Spring '10 term at Rotterdam Business School.

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