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21 Operations Management

21 Operations Management - (productivity will improve 8...

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BCOR 1010 PART THREE: THE INTERRELATED FUNCTIONS OF BUSINESS A. Accounting – The Scorecard B. Finance – Getting And Using Resources C. Marketing – The Four “Ps” D. Information Systems E. Operations Management What is it and why is it important? What do operations managers concern themselves with? Supply chain management Quality: A major focus today and key measurement of success Current as of 12/14/2010
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BCOR 1010 Dr. W. Edwards Deming’s 14 Points * 1. Create a constancy of purpose for improvement. 2. Adopt the new philosophy of this new economic age, where quality is critical. 3. Avoid massive inspection; require instead, statistical evidence of quality. 4. Buy for quality along with price, not only for the price tag. 5. Continually hunt for areas to be improved. Find problems. 6. Institute modern methods of training on the job. 7. Change methods of supervision from sheer numbers to quality
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Unformatted text preview: (productivity will improve). 8. Drive out fear. 9. Break down barriers between departments. 10. Eliminate numerical goals, posters, and slogans. 11. Eliminate work standards that prescribe numerical quotas. 12. Eliminate barriers to pride in workmanship. 13. Institute a vigorous program of education and retraining. 14. Put everyone to work every day bringing about this transformation. * …as reported and applied to service by Rosander, Deming’s 14 Points Applied To Service (New York: Marcel Dekker, Inc., 1991) Quality Management Tools (TQM = Total Quality Management) Statistical Process Control Six Sigma Process Reengineering - and “Lean” Benchmarking Getting Closer To the Customer ISO 9000 (and 9002) …and other industry-specific certifications Current as of 12/14/2010...
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