22 Management Employee Motivation

22 Management Employee Motivation - ~ BCOR 1010 ~...

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Unformatted text preview: ~ BCOR 1010 ~ Introduction to Business Section 100 Instructor: Beth Cross Office: Room 345E – CESR Suite, Koelbel Email: [email protected] Cell #: 303 956-6010 Office # 303 492-4463 Office Hours, Spring, 2009: Mon. 11:30a-1:00p, Wed. 10:30a-12:00n and by appointment PART THREE: THE INTERRELATED FUNCTIONS OF BUSINESS A. Accounting B. Finance C. Marketing D. Information & Operations Management E. Management Human Resources Management Human HUMAN RESOURCES MANAGEMENT: HUMAN the Right People in the Right Job the Employee Motivation Human Resource Management Human Processes Processes Labor Relations Managing a Diverse Workforce and a Managing Diverse Workplace Diverse Management Management aka -- Human Resources Management Human Economics Economics and Ethics Ethics “Do What Works”… …and… “Do What’s Right” and… “Do Employee Motivation Employee What motivates employees to What perform on the job is the focus of human relations human – The study of the behavior of The individuals and groups in organizational settings organizational Employee Motivation What motivates employees? Does everyone want input into their job? job? So What? Implications of views on employee motivation employee Manifestations of an unrewarding or un-motivating work environment un-motivating Employee Motivation What are the things that motivate you in your job? your Employee Motivation Entire systems of work can be built on assumptions about what motivates workers. There are various manifestations of an unmotivated workforce. These outcomes occur when there is a mismatch between managerial expectations of workers and workers’ expectations from their work. workers’ Human Resources Managers seek to avoid Human that mismatch. Accordingly, they seek to find and retain the best workers for their organization. organization. Employee Motivation Extrinsic and Intrinsic rewards Extrinsic Extrinsic and Intrinsic Rewards Rewards Extrinsic – – – – – – – – – – Pay Benefits Title Promotions Perks (window office, the commuter car, etc.) Cheers from the crowd Interest in the job Interest Self-esteem Responsibility Responsibility “Love of the Sport” Intrinsic Employee Motivation Employee What are the extrinsic and intrinsic rewards of taking and completing BCOR 1010? BCOR Employee Motivation Management theories are based on different notions of what motivates workers. Classical Theory of Motivation – Money is the sole motivator for workers – Scientific Mgmt school of thought Adam Smith- Labor [the worker]… has no occasion to exert his understanding, or to exercise his invention… He naturally loses, therefore, the habit of such exertion, and generally becomes as stupid and as ignorant as it is possible for a human creature to become. The torpor of his mind renders him, not only incapable of relishing or bearing a part in any rational conversation, but of conceiving any generous, noble or tender sentiment, and consequently of forming any just judgement concerning many of the ordinary duties of private life. Of the great and extensive interests of his country, he is altogether incapable of judging; and unless very particular pains have been taken to render him otherwise, he is equally incapable of defending his country in war. Adam Smith, Wealth of Nations (1776) Employee Motivation Hawthorne Studies Hawthorne – Beginning of concerns for social and Beginning psychological factors psychological Maslow’s Hierarchy of Needs Maslow’s SelfActualization Needs Esteem Needs Social Needs Security Needs Physiological Needs Source: adapted from Abraham H. Maslow, “A Theory of Human Motivation,” Psychology Review 50 (1943): 370­396. Employee Motivation McGregor’s Theory X McGregor’s – Management view that assumes workers Management generally dislike work and will avoid it if they can… – Therefore, workers must be forced to do Therefore, their jobs… coerced, controlled, directed, even threatened with punishment… even – Extrinsic motivations are important Employee Motivation Employee McGregor’s Theory Y McGregor’s – Management view that assumes workers Management like to work and under proper conditions, employees will seek responsibility to satisfy social, esteem, and selfsatisfy actualization needs – Intrinsic motivations are important. Intrinsic Employee Motivation Employee Theory Z (Ouchi) -- Management philosophy that stresses employee participation in all aspects of company decision making decision -- Embellishment on Theory Y” Employee Motivation Variations on Theory Z Variations Quality circles Participative management Self-directed work teams Employee “Empowerment” Employee Motivation Employee BUT – Does everyone want a say in his/her job? Work Systems- Job Design Work Job Breadth Compensation Supervision Career Development Hierarchy Information Sharing Employee Input Classical Classical Management Management Narrow / Narrow Specialized Specialized Productivity Close None/Little Defined Status Defined and Roles and None Limited Alternate Theories Alternate (Y-Z) (Y-Z) Job Rotation Skills Mastered/Input By self/peers Multiple Multiple Paths/Growth Paths/Growth Status Differences Status Minimized/Flat Minimized/Flat Widespread Broad/Solicited Importance Of Motivation Fosters employee loyalty Fosters Boosts productivity Affects all relationships within the Affects organization Influences compensation, job design, Influences training and reporting relationships training Employee Motivation What if you (manager) don’t do it right? What In addition to low productivity… In – Absenteeism – Tardiness – Sabotage of work – Turnover [workers changing jobs] – Accidents – Interest in unions ...
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