Unformatted text preview: Read the case and answer the first question at the end of the case. You can draw the fishbone diagram by hand. Case: Shortening Customers’ Telephone Waiting Time (pp 173-176) 1. What was the problem? 2. What tools were used for data collection and analysis? 3. What was the result?...
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- Spring '10
- Management, The Instructor, 2008 albums, Ishikawa diagram, hard copy, HW group assignment