IndividualAssignment1-Sp10 - Read the case and answer the...

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MGMT 36100 Individual Assignment        1                                                          Due: March 24, 2009     Make two copies of the assignment in WORD. Submit one hard copy to the instructor and keep the other hard copy with you for discussion. Remember this is not a HW group assignment. Case: Hank Kolb (pp 172-173)
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Unformatted text preview: Read the case and answer the first question at the end of the case. You can draw the fishbone diagram by hand. Case: Shortening Customers’ Telephone Waiting Time (pp 173-176) 1. What was the problem? 2. What tools were used for data collection and analysis? 3. What was the result?...
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This note was uploaded on 12/14/2010 for the course MGMT 361 taught by Professor Panwalker during the Spring '10 term at Purdue.

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