This preview shows page 1. Sign up to view the full content.
Unformatted text preview: Read the case and answer the first question at the end of the case. You can draw the fishbone diagram by hand. Case: Shortening Customers’ Telephone Waiting Time (pp 173-176) 1. What was the problem? 2. What tools were used for data collection and analysis? 3. What was the result?...
View Full Document
This note was uploaded on 12/14/2010 for the course MGMT 361 taught by Professor Panwalker during the Spring '10 term at Purdue.
- Spring '10