Unformatted text preview: services were not met in this instance. To prevent re-occurrences we have implemented a new system within our company to ensure more diligent diagnostic examination and quicker shipping response time out of our repair branch. As a gesture of our regret and to show our goodwill, we would like to send you a brand new Canon PS A75. We have dispatched the new item by express courier and it should arrive in a few days. We apologise for the inconvenience our business has caused you and assure you of our best attention to your future orders. Hopefully this will settle the matter to your full satisfaction and that our friendly relationship will continue as before. Best Regards Fujio Mitarai Customer Relations Director Canon Inc....
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- Fall '10
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