unit 6 case analysis

unit 6 case analysis - Business Law Unit 6 Case Analysis...

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Business Law Unit 6 Case Analysis Jennifer Brumley Kaplan University
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Abstract Mary DeFontes bought a computer and a service contract from Dell Computers Corp. DeFontes was charged $950.51. Of that $13.51 was paid to the state of Rhode Island for tax. DeFontes believed that Dell was overcharging their customers for collecting tax on service contracts and transportation costs. Dell asked the court that the dispute be submitted to arbitration because in Dell’s Terms and Conditions Agreement, “ which provides in part that by accepting delivery of Dell's products or services, a customer agrees to submit any dispute to arbitration. Customers are able to read this agreement through an inconspicuous link at the bottom of Dell's website. Dell also encloses a copy with an order when it is shipped. Dell argued that when DeFontes failed to return her purchase within 30 days she accepted the terms even though the agreement did not state this. A shrink-wrap agreement is one whose terms are expressed inside a box in which the item is packaged.
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This note was uploaded on 12/14/2010 for the course BUS 104 taught by Professor Patfox during the Spring '10 term at Kaplan University.

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unit 6 case analysis - Business Law Unit 6 Case Analysis...

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