Email Etiquette - E-mail Etiquette Sending an e-mail is a...

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E-mail Etiquette Sending an e-mail is a quick and easy way to communicate with people you work with and with people outside your organization. In fact, many employees use e-mail more than face-to-face conversation to communicate with co-workers. Unfortunately, an e-mail can hamper communication and reflect badly on the sender if it is poorly worded, too informal, inappropriate, or riddled with errors. To avoid problems, Rod Kurtz of Inc. magazine advises people to keep workplace e-mail on the formal side. “Business e-mail should seem more like a letter than instant messaging,” Kurtz says. “Keep in mind that this is your public persona. . . It’s really all about the impression you want to give.” Several steps ensure that your e-mail communicates effectively and gives a good impression. First, be sure e-mail is the best way to communicate about the issue; discussing or solving a complex problem or development may require telephone or face-to-face conversation. Read the e-mails you receive attentively and make sure you understand them before firing off a response. Think out your response and write a draft. Read all e-mails before you send them to make sure your meaning is clear and your tone is appropriate, without anger or sarcasm. Don’t send e-mails when you are angry and don’t write something
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Email Etiquette - E-mail Etiquette Sending an e-mail is a...

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