41_091202_iPremier - Avoid wishful thinking, panic, etc....

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MIS 301 Introduction to IT Management Lizhen Xu IROM Department McCombs School of Business Case Discussion: iPremier
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Main Players Bob Turley Jack Samuelson Joanne Ripley Tim Mandel Warren Spangler Peter Stewart Leon Ledbetter
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Human Perceptions & Tendencies in Crisis Emotional response: confusion, denial, panic, etc. Wishful thinking Political maneuvering, diving for cover, ducking responsibility Leaping to hypotheses or conclusions Perceptual bias in favor of evidence that confirms currently held hypotheses
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During-Crisis Recommendations Know your priorities See all the data and make informed decisions Make decisions at appropriate times (not too early) Take actions that produce more information
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Unformatted text preview: Avoid wishful thinking, panic, etc. Consult others iPremiers Priorities Getting the business back up and running Protecting customer assets and information Figuring out what exactly is happening and has happened Managing Before the Crisis Keeping up to date their crisis management procedures Rehearsing crisis incidents Upgrading equipment (highest level of logging) Modernize infrastructure Maintaining a culture of crisis expectation Better technology, for defense, monitoring, etc. Change Control in production computing For Next Class I IT interview due Friday, beginning of the class...
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41_091202_iPremier - Avoid wishful thinking, panic, etc....

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