F09_class_13_Kit_Webster

F09_class_13_Kit_Webster - Getting Better A Little Better...

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© The University of Texas at Austin 2009 Getting Better – A Little Better All The Time - Business Process Excellence MIS 301 Kit Webster September 25, 2009
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© The University of Texas at Austin 2009 My UT Bio Kit Webster is a Lecturer in the Department of Information, Risk, and Operations Management. He teaches an undergraduate course on business process strategy, improvement, implementation and integration. He has also taught finance, with emphasis on mergers and acquisitions, within the MBA school. Mr. Webster is a management consultant, based in Austin. His practice focuses on assisting companies in crisis, including revising business plans, revising operational practices and processes, strategic partnering, mergers and acquisitions, and turn arounds. Mr. Webster has previously been chief executive officer, president, and chief financial officer of privately- and publicly- held companies in areas including health care, marketing and high tech hardware and software, and has a broad expertise in strategic and operational management, as well as technology and finance. Mr. Webster earned a Masters of Electrical Engineering from Rice University in Houston, Texas, and is a Certified Public Accountant.
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© The University of Texas at Austin 2009 Advertisement I teach MIS 373, Business Process Excellence
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© The University of Texas at Austin 2009 Advertisement Businesses must continually respond to changes in their operating environments  caused by customer demands, competitive pressures, changes in regulation, and  changes in macroeconomic cycles. Information technology is a critical enabler of improvements in business processes. MIS 373 will provide the conceptual, strategic and tactical bases for analyzing the  present business environment; targeting a future business environment based on  identification of objectives and stakeholders; evaluating required changes and  associated risk; identifying the role of information technology; integrating those  changes; and measuring the results of change, including the identification of  unintended consequences. Business Process Excellence will primarily be based on case studies and “real world”  instances in which business processes were changed, for better and for worse. Focus will alternate between the strategic, high-level view and the tactical, on-the- ground view of process change. While students will be introduced to the tools used in  planning for and implementing change, the emphasis will be on the formation of mental  models of how human systems work in the corporate environment which can be applied  as tools and technologies change over time. The course will present a business perspective (rather than a technical perspective), 
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This note was uploaded on 12/17/2010 for the course MIS 301 taught by Professor Mccleod during the Spring '08 term at University of Texas at Austin.

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F09_class_13_Kit_Webster - Getting Better A Little Better...

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