Study_Guide_Exam1_Fa09 - Study Guide for Pattons MIS 301...

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Study Guide for Patton’s MIS 301 Exam #1 – fall 2009 Textbook Experiencing MIS by David Kroenke: Please read ALL of each chapter, including the Dee information, the guides, and a limited set of case studies (listed below). A few of the guides will NOT be on the test; these are listed below by each relevant chapter under “Not on the exam.” Chapter 1 – “IS in the Life of Business Professionals” Not on the exam : Ethics of Misdirected Information Use (8-9) Duller Than Dirt (16-17) Terms : Five-component IS framework Moore’s Law Strong password Disruptive Technology (Class PPT Ch. 1) Concepts : What is an information system? How can you create a strong password? Why do we companies need documented business processes? Kit Webster also discussed this in his guest lecture. Chapter 2 – “Business Processes, Information, and Information Systems” Not on the exam : The Brose Group Integrates Its Systems – One Site at a Time (40-41) Terms : Accurate information Activity Business process Facilities Just-barely-sufficient information Egocentric thinking Empathetic thinking Mental Models (Perspectives and Points of View) Relevant information Resources SMART Information Sufficient information Timely information Worth-its-cost information Shared problem definition Concepts : What is a business process? What are the components of a business process? What is information? How is information different than data? How is information different than knowledge? What are the characteristics of good (SMART) information? What processes turns data into information, knowledge, and even wisdom? (Class PPT Ch. 2) What is the role of information in business processes? How do information systems support business processes? What does it mean to automate a process activity? What kinds of processes are the most easily automated? What questions does Dee need to answer to make the business case for her blog? How do empathetic and egocentric thinking relate to business processes? What do mental models have to do with business processes? (text, PPT, lectures, Kit Webster) Chapter 3 – “Organizational Strategy, Information Systems and Competitive Advantage” Not on the exam : Yikes Bikes (46-47) Your Personal Competitive Advantage (54-55) 1
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Terms : Competitive strategy Linkages Margin Primary activities Support activities Switching costs Value chain Competitive advantage via products and processes Concepts : What five forces determine industry structure?
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