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research paper - Dubay 1 Sabrina Dubay Linda K. Mallen,...

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Dubay 1 Sabrina Dubay Linda K. Mallen, M.A. Interpersonal Communications 17 November 2009 Managing a Restaurant Interpersonal communication skills, or the verbal and non- verbal interactions between interdependent people, are crucial to managing a successful business. Knowing how to get one’s point across without being too harsh and still asserting power is a key objective in running a restaurant. The purpose of a restaurant is to provide a comfortable, friendly, social environment for customers to enjoy while they dine. To achieve this goal, management and employees must work well together to maintain the appealing factors of the setting. In situations such as: job interviews, training employees, customer service, employee communication, and appearance of the restaurant, interpersonal communication skills can be applied to better the outcome of the workplace environment for all (including the customers). “Communication is the exchange of meaning. It becomes authentic when it encompasses trust and rapport – the sharing of ideas, feelings and respect between people that creates a bridge of understanding” (Rabey 1). When interviewing a potential employee, there are a few guidelines a person of management must
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Dubay 2 follow to insure the correct impression of he/she is given to the employee and of the workplace he or she may be hired at; as well as the potential employee, who must also follow these rules to show their abilities in impression-management . Impression- management is the way one controls their actions to improve the way others may perceive him/her. The employer, and even potential employee, may use objective listening to go beyond empathy and measure meanings and feelings against some objective of reality. Members of management are encouraged to “[look for] confidence levels of prospective employees when [they’re] interviewing” (Ramundo & Shelly 279). The most important aspect of the interview is a person’s self esteem , or the measure of how valuable that person believes he/she is. If either the interviewer or the interviewee shows the slightest bit of low self esteem, the other person’s perception of them can be altered, making them seem less qualified for the job. “Psychologists say that part of the reason high achievers excel at their jobs and in other areas of their lives is because they possess a high level of confidence. They believe they will be good at what they do” (Ramundo & Shelly 279). When speaking to one another during the interview, affirmation of one’s self and their work ethics can be used to refer to positive statements about themselves. This can be shown through various statements made of their accomplishments and drive to work. The
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This note was uploaded on 12/15/2010 for the course COM 143 taught by Professor Dordie during the Spring '10 term at N. Essex.

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research paper - Dubay 1 Sabrina Dubay Linda K. Mallen,...

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