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Unformatted text preview: Jack and Jenny have a good problem on their hands that can come along with some small problems as well. The good part of their problem is that their business is increasing number in customers which means that the sales will go up. However, with the same number of employees that there was before, the employees may not know how to handle such a change. Since there have been problems with errors in the customers orders Jack and Jenny have started to use a new system so that the customers can input their own orders. Now that there is something new in the company, Jack and Jenny have the obligation to make sure that this change will go over smoothly. The first step in the eight essential activities for leading change is to establish a sense of urgency. I believe that this has already been done by getting the new equipment. Jack and Jenny saw that there was a problem and have started to put a solution for this problem into action. The second step is creating the guiding coalition. This is when you put a group of people together that are capable to lead this change. I guiding coalition....
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- Spring '10