ch08 - Chapter8 FourthEdition LearningObjectives Understand...

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Information Technology Project Management, Fourth Edition Chapter 8: Project Quality Management
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2 Information Technology Project Management, Fourth Edition Learning Objectives Understand the importance of project quality management for information technology products and services. Define project quality management and understand how quality relates to various aspects of information technology projects. Describe quality planning and its relationship to project scope management. Discuss the importance of quality assurance. List the three outputs of the quality control process.
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3 Information Technology Project Management, Fourth Edition Learning Objectives Understand the tools and techniques for quality control, such as Pareto analysis, statistical sampling, Six Sigma, quality control charts, and testing. Summarize the contributions of noteworthy quality experts to modern quality management. Describe how leadership, cost, organizational influences, expectations, cultural differences, standards, and maturity models relate to improving quality in information technology projects. Discuss how software can assist in project quality management.
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4 Information Technology Project Management, Fourth Edition The Importance of Project Quality  Management Many people joke about the poor quality of IT products (see cars and computers joke on pages 290-291). People seem to accept systems being down occasionally or needing to reboot their PCs. But quality is very important in many IT projects.
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5 Information Technology Project Management, Fourth Edition What Went Wrong? In 1981, a small timing difference caused by a computer program caused a launch abort.* In 1986, two hospital patients died after receiving fatal doses of radiation from a Therac 25 machine after a software problem caused the machine to ignore calibration data.** Britain’s Coast Guard was unable to use its computers for several hours in May 2004 after being hit by the Sasser virus, which knocked out the electronic mapping systems, e-mail, and other computer functions, forcing workers to revert to pen, paper, and radios.*** * Design News (February 1988). ** Datamation (May 1987). ***Fleming, Nic, “Virus sends coastguard computers off course” ( http://news.telegraph.co.uk/news/ main.jhtml?xml=/news/2004/05/05/ncoast05.xml) (May 15, 2004).
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Information Technology Project Management, Fourth Edition What Is Quality? The International Organization for Standardization (ISO) defines quality as “the degree to which a set of inherent characteristics fulfils requirements” (ISO9000:2000). Other experts define quality based on: Conformance to requirements : The project’s processes and products meet written specifications. Fitness for use
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This note was uploaded on 12/17/2010 for the course TECHNOLOGY CSC420 taught by Professor Na during the Spring '10 term at Sullivan.

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ch08 - Chapter8 FourthEdition LearningObjectives Understand...

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