Ch10 - Chapter10 FourthEdition LearningObjectives Understand the importance of good communications in projects Explain the elements of project

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Chapter 10: Project Communications Management Information Technology Project Management, Fourth Edition
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2 Information Technology Project Management, Fourth Learning Objectives Understand the importance of good communications in projects. Explain the elements of project communications planning, including how to create a communications management plan and perform a stakeholder communications analysis. Describe various methods for distributing project information and the advantages and disadvantages of each, discuss the importance of addressing individual communication needs, and calculate the number of communications channels in a project.
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3 Information Technology Project Management, Fourth Learning Objectives (cont’d) Understand how the main outputs of performance reporting help stakeholders stay informed about project resources. Recognize the importance of good communications management for stakeholder relationships and for resolving issues. List various methods for improving project communications, such as managing conflicts, running effective meetings, using e-mail and other technologies effectively, and using templates. Describe how software can enhance project communications management.
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4 Information Technology Project Management, Fourth Importance of Good  Communications The greatest threat to many projects is a failure to communicate. Our culture does not portray IT professionals as being good communicators. Research shows that IT professionals must be able to communicate effectively to succeed in their positions. Strong verbal skills are a key factor in career advancement for IT professionals.
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5 Information Technology Project Management, Fourth Project Communications Management Processes Communications planning : Determining the information and communications needs of the stakeholders. Information distribution : Making needed information available to project stakeholders in a timely manner. Performance reporting : Collecting and disseminating performance information, including status reports, progress measurement, and forecasting. Managing stakeholders : Managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues.
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6 Information Technology Project Management, Fourth Communications Planning Every project should include some type of communications management plan, a document that guides project communications. Creating a stakeholder analysis for project communications also aids in communications planning.
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7 Information Technology Project Management, Fourth Communications Management Plan Contents Stakeholder communications requirements. Information to be communicated, including format,
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This note was uploaded on 12/17/2010 for the course TECHNOLOGY CSC420 taught by Professor Na during the Spring '10 term at Sullivan.

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Ch10 - Chapter10 FourthEdition LearningObjectives Understand the importance of good communications in projects Explain the elements of project

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