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Week12A - Week12,LectureA ManagingEndUsers...

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Week 12, Lecture A:  Managing End-Users & Project Management Dr. Brian Detlor Associate Professor, Information Systems DeGroote School of Business, McMaster University [email protected]   Commerce 2KA3 – Winter 2010
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Overview Managing End-Users Managing Projects o Project Management
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Managing End-Users Let’s talk o What do systems developers expect of end-users? o What do end-users expect of systems developers (IT  personnel)? o Should systems developers let end-users self-source  (completely design and develop) their own  information systems?
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Self-Sourcing Self-sourcing (end-user development)   o The development and support of IT systems by end  users with little or no help from IT specialists o A “Do-It-Yourself” systems development approach o Can relieve IT specialists of the burden of developing  many smaller systems
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Self-Sourcing Advantages o Improves requirements determination o Increases end user participation and sense of ownership o Increases speed of systems development o Reduces the invisible backlog Invisible backlog  – list of all systems that an organization  needs to develop but – because of the prioritization of  systems development needs – never get funded because of  the lack of organizational resources
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Self-Sourcing Disadvantages End-user have inadequate expertise in designing systems or  thinking about possible technology alternatives.  End-users tend to pay a lack of attention to integrating their  systems with other applications and systems. End-users tend to be unaware of IT standards used in the  corporation and in the industry. End-users tend to forget about writing systems  documentation These systems tend to be forgotten by IT departments when  implementing other system updates and thus these end-user  developed systems don’t work when updates are performed.  IT staff must support disparate technologies chosen by  users. All these disadvs can lead to sub-par systems and increase the work of IT staff
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Self-Sourcing Key conditions for successful self-sourcing:  1. Knowing which applications are good candidates for  self-sourcing The following types of systems should NOT be off-loaded to  end-users. Those that are: o Infrastructure-related, mission-critical, high-value to the enterprise, 
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