Week 10A - HelpingOrganizationsAccess,Share,and...

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Week 10, Lecture A:  Helping Organizations Access, Share, and  Use Information Dr. Brian Detlor Associate Professor, Information Systems DeGroote School of Business, McMaster University detlorb@mcmaster.ca   Commerce 2KA3 – Winter 2010
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Last Class We discussed o How helping employees access, share and use  information, both in the firm and in partner firms,  can help companies turn information into  knowledge. o Collaboration Systems Two categories  of collaboration systems: structured and  unstructured. Three types  of collaboration systems: groupware, content  management systems, and workflow management  systems.
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Today’s Class We’ll discuss o Knowledge Management o Enterprise Portals
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Knowledge Management What is it? o The systematic, effective management and utilization  of an organization’s information  and knowledge  resources that contain or embody knowledge,  including: People (human experts) Documents (both in paper and electronic form) o Word documents, PowerPoint presentations, Excel spreadsheets Analytical databases Web sites this is a knowledge resource These are information resources Why aren’t TPS listed here as an information or knowledge resource to manage?
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Knowledge Management How it is accomplished… o With knowledge resources (people) Typically, this involves “codifying” what employees,  partners, and customers know and then sharing that  “codified knowledge” (aka  explicit knowledge ) with others  (knowledge that can be spoken about) Also involves cultivating and sharing knowledge that people  possess but find difficult to articulate (aka  tacit knowledge (knowledge that you find hard to articulate, ie. Forgetting to  tell someone to hold their breath when you are swimming)
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Knowledge Management How it is accomplished… o
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Week 10A - HelpingOrganizationsAccess,Share,and...

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