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OPMA 5364 Part 3 - OPMA 5364 Project Management Part 3...

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OPMA 5364 Project Management Part 3 Project Teams and Project Conflict
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Copyright 2004, Dr. Greg Frazier Part 3 - Project Teams & Conflict 2 Topic Outline: Project Teams & Project Conflict Characteristics of effective team members Effective managerial styles Project Team exercise Conflict and project management Common sources of conflict Scope creep Root causes of conflict Conflict resolution approaches Negotiation skills Conflict exercise
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Copyright 2004, Dr. Greg Frazier Part 3 - Project Teams & Conflict 3 Selecting the Project Team At what point is the project team formed? Who should select the project team? What types of people should be on the team? How do the team members get started?
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Copyright 2004, Dr. Greg Frazier Part 3 - Project Teams & Conflict 4 Characteristics of Effective Teams An effective project team has: A clear understanding of the project objective Clear expectations of each person’s role and responsibilities A results orientation A high degree of cooperation and collaboration An atmosphere of open communication A high level of trust
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Copyright 2004, Dr. Greg Frazier Part 3 - Project Teams & Conflict 5 Barriers to Team Effectiveness Unclear goals Unclear definitions of roles and responsibilities Lack of project structure Lack of commitment by team members Poor communication Poor leadership Turnover of team members Dysfunctional behavior
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Copyright 2004, Dr. Greg Frazier Part 3 - Project Teams & Conflict 6 Teams are Most Effective When: There are 10 or fewer members on the team Members volunteer to serve on the team Members serve on the project from beginning to end Members are assigned to the project full time Organization culture fosters cooperation and trust Members report solely to the project manager All relevant functional areas are represented on team The project involves a compelling objective Members are located within conversational distance of each other
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Copyright 2004, Dr. Greg Frazier Part 3 - Project Teams & Conflict 7 Stages of Team Development Forming : transition from individual to team member enthusiasm; anticipation; uncertainty; anxiety Storming : try to figure out team environment discomfort; frustration; resistance; anger; tension Norming : adjust and conform to team environment acceptance; cohesion; camaraderie; cooperation Performing : team is now highly effective committed; eager; unity; satisfaction; pride; confidence; openness; interdependent; empowered Adjourning : wrap-up, prepare to disband pride; sadness; uncertainty; “projectitis”
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Copyright 2004, Dr. Greg Frazier Part 3 - Project Teams & Conflict 8 Characteristics of Effective Team Members Technically competent Good problem-solving abilities Goal orientation Politically sensitive Credibility Availability Ambition, initiative, and energy High self-esteem
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Copyright 2004, Dr. Greg Frazier
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