ASU - Smith David - Shrednick - Santanam - QA Presentation - 082305

ASU - Smith David - Shrednick - Santanam - QA Presentation - 082305

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Unformatted text preview: An I ntr oduction to Quality Assur ance Thr oughout the I T Or ganization H ar vey Shr ednick Partnership Development Coordinator CABI T, W.P. Carey School of Business @ ASU Previous Practitioner Experience CI O, Corning Sr. Director I S, Nabisco Director I S, Clairol Raghu Santanam Associate Professor; Director of Research, CABIT Research and teaching interests Business process modeling and applications of IT Business Process and IT standards Autonomic and Grid Computing Julie Smith David Associate Professor Research and teaching interests Enterprise systems The market Selection Success factors Value Agile organizations Systems integration Agenda Quality Assurance Enabling the quest for customer delight Contrasting different organizational approaches Business Process perspective High quality operations and Agile applications environment Quality Assur ance Enabling the Quest for Customer Delight A Tale of two or der fulfillment system implementations Tale One Corning Consumer Housewares Manufacturer/Distributor Glass/Metal/Plastic Kitchen Products $500 Million Annual Sales Major Customers: Wal-Mart & K-Mart Customers are mass merchandisers, department stores, specialty outlets Multiple factories/Single distribution center Mature business Innovation by product extensions 3000 Employees Tale Two Corning Video Manufacturer of television glass $350 Million Annual sales Major customers Zenith, Sony, Panasonic, Toshiba Customers are tube makers selling to TV set makers Single factory Mature Business Innovation by product extensions 1200 Employees Tale One H ousewar es A disaster stor y Unsuccessful implementation, after 2 year effort Write-off software Unhappy customers Tale 2 Video A Positive Exper ience Successful implementation, after 1 year effort Contributed $ to the bottom line Delighted customers CEO Decr ee...
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This note was uploaded on 12/25/2010 for the course DEPTT. 2339485 taught by Professor J.khowel during the Spring '10 term at twsu.edu.

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ASU - Smith David - Shrednick - Santanam - QA Presentation - 082305

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