Reading for wk 8

Reading for wk 8 - You are meeting to decide how to design...

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Reading for wk 8 How to Operate a Computer Store? Read the following and then break up into groups of three or four people and discuss the issues involved. Be prepared to share your discussion with the rest of your class. SMALL GROUP EXERCISE You are the operations managers of a company planning to open a chain of large computer stores in major cities. You plan to offer small businesses a range of hardware, including servers, PCs, and cell phones, and software applications that work on both the Windows and Linux platforms. Your business model is to offer small businesses “one stop shopping.” Your designers, salespeople, installers, and service and maintenance employees will be expected to provide a solution that matches each customer’s specific needs.
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Unformatted text preview: You are meeting to decide how to design your operations and materials management processes to provide the best quality solutions at the lowest possible cost. 1. Analyze the problems, issues, and tasks employees will have to solve to best provide such a service to customers. 2. Based on this analysis, what kind of work methods and procedures will be needed to achieve your goals? In particular, what kind of operating system— small-batch, mass, or flexible production—will you use? 3. How will you organize employees and coordinate their activities? 4. What kinds of materials management techniques will you need to develop to control OMM costs and yet provide excellent customer service?...
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This note was uploaded on 12/25/2010 for the course DEPTT. 2339485 taught by Professor J.khowel during the Spring '10 term at

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Reading for wk 8 - You are meeting to decide how to design...

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