CH1 Individual and Group Behaviour

CH1 Individual and Group Behaviour - Organizations...

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9–1 The Interpersonal Nature of  Organizations Interpersonal relations and group  processes pervade all organizations and  are vital in managerial activities Interpersonal dynamics—types of Interactions Between individuals Between groups Between individuals and groups
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9–2 Outcomes of Interpersonal  Behaviors Need  Satisfaction Conflict Social  Support Synergy Results of  Interpersonal Relations
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9–3 The Nature of Groups Group Defined Two or more people who interact with one  another such that each person influences and is  influenced by each other person Categorization of Groups By degrees of formalization Formal groups—established by organization Informal groups—self-created by members By degrees of permanence Permanent Temporary
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9–4 Characteristics of Groups Members may identify a little or not at all with the group’s goal Members may satisfy needs just by being members Behavior of individuals both affects and is affected by the  group Accomplishments of groups are strongly influenced by the  behavior of their individual members The work group is the primary means by which managers  coordinate individuals' behavior to achieve organizational  goals The behavior of individuals is key to the group’s success or  failure
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9–5 Figure 9.1 A General Model  of Group Dynamics
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