Human Service Manager

Human Service Manager - Human Service Manager -1- Human...

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Human Service Manager - 1 - Human Service Manager Mohit Patel BSHS 322 Communications Skills for the Human Services Professional November 29, 2010 Michelle
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Human Service Manager - 2 - The Human Service Manager works closely with individual clinicians of diverse backgrounds and various different problems. They assist clinicians in the case of not being able to help their clients due to lack of expertise. Individuals presume an immense deal of responsibilities when working in Human Service field that will make them develop some essentials skills necessary to be succeeded. Communication is the key of success followed by excellent interviewing skills that will enable clinicians to help clients overcome any barriers or issues. However, individuals working in the human service field must be aware that these skills take time to develop and sharpener; therefore, seeking help from managers for assistance, support and directives is a great start. These paper aims to analyze three hypothetical stories where some suggestions will be made based in recommendation and strategies applicable to each story. For improvement purposes, it is the human service manager’s duty to assist in accommodating all issues related to the company. The three approaches for management of these scenarios are reinforcement, refer and release. The approach of reinforce can be used if a clinician lack expertise in a particular sector of their title. The clinician may only need to work on specific improvement areas that will help promote and enhance the efficiency of the professional’s work. Clinicians tend to learn best from the coaching and monitoring of a mentor. This may be used if a clinician is not strong in a particular sector of their job. Mentors are great with coaching and monitoring a clinician. This will give the clinician confidence that is needed to help the client. Refer is another approach. A clinician may need to be referred to personal counseling by the upper authority. Personal therapy is meant to help clinicians better assist their clients effectively. The final and
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Human Service Manager - 3 - most difficult approach is release. The human service manager is subject to firing the clinician due to illegal activities, no improvement, or abusing the company’s policy. Tom Martin, a 32 year old Caucasian man who has been working with family support service agency for past 4 years. He is an individual counselor for adult clients; however, during his four years of service, he has exhibited a mediocre counseling record. There have been some questionable cancellations from four female clients and no reason given for these cancellations. Although they may have cancelled for a number of reasons, this does not set well with the agency. Just recently Mr. Martin had a female client that has informed the supervisor of misconduct. According to the female client, Mr. Martin has made some inappropriate sexual comments and personal relationship with client
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This note was uploaded on 01/06/2011 for the course BSHS 322 taught by Professor Ambermichelletemplain-kuehn during the Spring '10 term at University of Phoenix.

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Human Service Manager - Human Service Manager -1- Human...

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