Interview Memo2

Interview Memo2 - English 310-03 MEMORANDUM Date To Sherrie Amido From Re Interview of Loren Conrad Manager at Churchills Jewelers As you requested

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English 310-03 MEMORANDUM Date: March 12, 2010 To: Sherrie Amido From: Re: Interview of Loren Conrad, Manager at Churchill’s Jewelers As you requested, I interviewed Loren Conrad who has been the Manager at Churchill’s Jewelers in Santa Barbara for the past ten years. As Manager, it is Mr. Conrad’s responsibility to get everyone up to speed everyday on happenings in the store. Mr. Conrad oversees training of employees and continuation of their education of the jewelry industry. Communication As a Manager, it is Mr. Conrad’s job to make sure each employee is up to date on everything that happened the day before by having a half hour meeting each morning. With a staff of five people, some being part time employees, people are not in the store every day. Mr. Conrad says these meetings are crucial because if there is a problem it needs to be addressed immediately. Manager feedback is another communication technique that is important in the jewelry industry. If a customer is unhappy with a repair it is the Manager’s job to explain to the employee where and why the repair broke down. Mr. Conrad says, “It is so much finger-pointing but educating the employee so it doesn’t happen again. Mistakes happen constantly so by learning what they did helps to prevent it from happening again.” As an employee, it is important to give your management feedback as well. Mr. Conrad says that the
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This note was uploaded on 01/10/2011 for the course ENGL 310 taught by Professor Amido during the Winter '10 term at Cal Poly.

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Interview Memo2 - English 310-03 MEMORANDUM Date To Sherrie Amido From Re Interview of Loren Conrad Manager at Churchills Jewelers As you requested

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