Routine Letter

Routine Letter - refund due to the type of fish I had...

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February 1, 2010 Mr. John Murphy, Store Manager PetSmart 1530 Froom Ranch Way San Luis Obispo, CA 93405 Dear Mr. Murphy: Three weeks ago on January 7, I purchased an exotic Valentini Puffer Baby fish from your store in San Luis Obispo. I was told at the time of purchase that I could bring my receipt in and receive a refund if my fish did not make it past two weeks. Unfortunately, the fish did not survive past a week. I brought my receipt in just one day after, January 15 th , well within the allotted time for a refund. Instead of being reimbursed, like I expected, I was turned down by the sales associate, Jessica Smith, at the cash register. She said that I was not eligible for a
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Unformatted text preview: refund due to the type of fish I had purchased. However, this was not what I was originally told. I am disappointed in the way the situation was handled by the associate and frustrated that I was not reimbursed. I would appreciate if this situation was settled accordingly by refunding me the $67.99. I can be reached 10am to 5pm within the next week on my cell phone at 805-252-1034 or contacted through email at rleong@calpoly.edu if you have any questions. I appreciate your time and cooperation in solving this problem. Sincerely, Rebecca Leong Enclosed: copy of receipt #34637...
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