chp2 - Policy Definition(according to the Merriam-Websters...

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Quality Policy and Systems FScN4131 Food Quality September 11, 2000 Policy Definition (according to the Merriam-Webster’s) 1. Prudence or wisdom in the management of affairs 2. Management or procedure based primarily on material interest Policy Definition 3. A definite course or method of action selected from among alternatives and in light of given conditions to guide and determine present and future decisions 4. A high-level overall plan embracing the general goals and acceptable procedures especially of a government body Quality Policy Corporate quality philosophy Essential pre-requisite for any quality system Starts at the CEO Must be available at all organizational levels Quality Policy: Equivalents Quality commitment Quality guide Quality purpose Quality statement mission Quality improvement objectives Examples of Quality Policy “The Midwest Food Company is dedicated to supplying our customers with a competitive quality line of standard products and a superior line of choice quality products under the Gourmet label. All of our products…”
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Examples of Quality Policy “The goal of the organization is to achieve superior external and internal customer satisfaction levels. Each employee’s commitment to quality improvement and management’s further commitment to implementation of supporting managerial and operating systems is essential to realizing this goal” Examples of Quality Policy “The board considers the quality aspects of our business to be of great importance, as only products and services leading to lasting customer satisfaction safeguard the continuity of the company. Management practices and employees…” Examples of Quality Policy “Total quality is meeting customers’ requirements both external and internal for all products and services all the time This requires: total involvement of all employees total management commitment …” The Ideal Quality Policy State the goal State the reasons State the means State responsible personnel System Definition
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