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Ch1 - Significant Concepts Key Words Chapter 1 Introduction...

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Significant Concepts & Key Words Chapter 1 Introduction The importance of quality o Japanese success o Impact of quality on profits o Cost of quality* Explain the cost of quality. Give one ex etc Prevention cost Appraisal cost Internal failure External failure o Quality as a competitive advantage The history of quality o The age of craftsmanship o The early twentieth century Taylor and scientific management impact Bell Systems, SQC, MIL-STD o Post-World War II o US quality revolutions The decade of 1980 If Japan can, why can’t we? o Early success MBNQA, 1987 o From product quality to total quality management Quality of management & management of quality Big Q (?), Little Q (only manufacturing), TQM o Disappointments and criticism o Current and future challenges Defining quality* -focus on the 3 bold. Give me the 3 quality definitions and
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