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Unformatted text preview: can do) My advice to you is to start simply and clearly. Use good, confident tone. Use short, concise paragraphs. Provide a choice to the client. I believe writing and communicating well are the main keys to success. Sincerely, Silviya Yovcheva, Customer Service Supervisor II. Revised Letter Dear Mr. Largo We received your request for replacement of your refrigerator. Our records indicate that you made your purchase eighteen months ago. This product came with one year warranty and at this time it is not longer being covered. Unfortunately we are unable to replace your refrigerator, but we would like to offer you a $50.00 discount coupon to buy a new refrigerator from our company. We can also provide you a free delivery to your place of residence. If you have any questions, please call me at 1-800-600-7755, ext. 456. Sincerely, Silviya Yovcheva Customer Service...
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This note was uploaded on 01/07/2011 for the course MBA GB512 taught by Professor Sparks during the Fall '10 term at Kaplan University.
- Fall '10