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Knowledge_Management

Knowledge_Management - LearnEnglish Professionals KNOWLEDGE...

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LearnEnglish Professionals KNOWLEDGE MANAGEMENT AUDIOSCRIPT A radio interview with a human resources manager Interviewer: Hello. Today on Business Focus I am talking about Knowledge Management with Ms. Twomey, who is the Human Resource Manager for a large, multi-national company. Ms. Twomey, has Knowledge Management changed the way your company works? Ms. Twomey: Oh yes, since adopting Knowledge Management strategies, we have had to make many changes to the way we work, from changing the technology we use and the way we use it, to changing people’s ideas about the best way to work. Interviewer: And what has been the biggest challenge? Ms. T: Without a doubt it is has been trying to get our staff to accept and adopt knowledge management practices. This was a tough challenge because our company had a culture which was not particularly open to the idea of knowledge management. So, I would say definitely the people side required the biggest change. Interviewer: You mention a company “culture”. Can you explain what you mean by that? Ms. T: Yes, certainly. Imagine you start work for a particular company. In the beginning you are not sure what you can and can’t do. For example, can I go for a coffee break at 11? Or, who should I speak to if I have a problem with the computer? Over time, you see what your fellow colleagues do – you take their lead –
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